<p>To confirm the password change, please enter the 6 digit code sent to the email address <strong>@@email@@</strong></p>

Reset password

If you have an account with Heathrow Express, enter your email address and we’ll send a link to reset your password.

<ul><li>Skip filling contact and payment details</li><li>Enjoy additional options such as purchase history and points collection</li></ul>

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You can now start using your Heathrow Express application as a logged in user.

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Create Your Account

As a registered user, you will have the ability to make quick purchases, view your order history, collect points and more.

<p>Please confirm that <strong>@@email@@</strong> belongs to you by providing the 6 digit code we sent to your inbox.</p>

Select Class and Carnet Option

Select Class and Ticket Option

Choose Your Ticket

<p>You can also view your ticket in the <a href="/my-account/my-tickets/active"><strong>My Tickets</strong></a> section.</p>

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<p>Your rewards are waiting! Log in now to see how many points you&apos;ve collected and explore the benefits you can enjoy today.</p>

<p>Collect points when you spend. Enjoy the benefits of Heathrow Rewards.</p>

Heathrow Rewards

<p>Any questions regarding: ticket refunds, train times and route, etc?</p>

Here to help

<p>Easily manage your journey and access your tickets even when you are offline using the Heathrow Express App.</p>

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If you have a promo code please enter it below.

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Details & Payment

<p><strong>Online ticketing will not be available.</strong> Adding London underground travel, you will only be able to download a ticket from the ticket machine at the subway station.<br><br>This option is only to be used when all children are under the age of 11 years, otherwise please buy tickets for children aged 11 to 15 at TfL / underground station.</p>

<p><strong>Online ticketing will not be available.</strong> Adding London underground travel, you will only be able to download a ticket from the ticket machine at the subway station.</p>

Add London Underground trip

<ul><li>Flexible Standard Class Ticket</li><li>No Time Restrictions on Travel Date</li><li>Travel within the same day</li><li>Refundable</li><li>Via Heathrow Express</li></ul>

<ul><li>Special Offer</li><li>Express Class Ticket</li><li>Valid Only on Date of Travel</li><li>No Time Restrictions on Travel Date</li><li>Non-Refundable</li><li>Only valid on Heathrow Express services on the specified day reserved in advance</li></ul>

<ul><li>Available online only</li><li>Flexible Express Class Ticket</li><li>No Time Restrictions on Travel Date</li><li>Travel out on travel date shown</li><li>Refundable</li><li>Via Heathrow Express</li></ul>

Fare Details Dialog DictionaryFare details

Fare details

Promo Code applied:

<p>Promo code cannot be combined with Railcards. Please compare the options below and select the best deal for your journey:</p>

Railcards applied:

Apply promo code?

<p>You have <strong>@@railcard@@</strong> assigned to your profile. Would you like to apply the railcard to your current booking?</p>

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<p>London Underground trip cannot be combined with Railcards. <strong>If you want to add the London Underground trip, the railcard discount will be cancelled.</strong><strong></strong><strong></strong></p><p>Do you still want to add London Underground trip?</p>

Apply London Underground trip?

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Deleting your account is permanent and cannot be undone. All data associated with your account will be permanently lost.

Delete account?

<p><strong>Deleting your account is permanent and cannot be undone.</strong><strong></strong></p><ul><li>You will then no longer be able to access your tickets via the &quot;My Tickets&quot; section. They will only be accessible via email, which we will send you after you purchase your ticket.</li><li>Your stored credit/debit card information, Railcard type, Heathrow Rewards and personal data will be removed from the app.</li><li>We cannot recover or access your account.</li></ul>

Account deletion

<p>You have given your phone number and email in Personal Details, so you&apos;ll receive only ticket links and disruption information through SMS and email.</p>

Communication Preferences Section Dictionary

Email communication

Heathrow Rewards number

<p>You can manage your payment cards here. Remove a card or set one as your default for future purchases. You can also save a new card when purchasing a ticket.</p>

<div>If you have a railcard, you can save it here to be selected by default when buy tickets.</div>

<p>Are you sure you want to remove your card? It will not be added by default during purchase.</p>

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Railcard

<p>Changing your preferences will immediately update the language and currency used across the website and will remain saved for the future. Your tickets purchased in the past will still be shown in the currency they were originally purchased in.</p>

Language & Currency

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<div>One or more of the Carnet ticket was used for travel and cannot be refunded.</div>

<div><p>We could not find your ticket according to the ticket number, purchase reference number and email address provided. <br><br>Please check and amend your details or contact the customer service team for further help.</p></div>

<div>This is a <strong>Early Bird Ticket</strong> ticket and is not eligible for a refund. See section 3 of the <a href="/conditions-of-carriage">Conditions of Carriage</a>.</div>

The ticket you have selected is not eligible for a refund.

We could not find your ticket.

<div>The ticket expired more than 28 days ago and is not eligible for a refund. See section 3 of the <a href="/conditions-of-carriage">Conditions of Carriage</a></div>

<div>This is a ticket which has been partially used and is therefore not eligible for a refund using our Self Service Refund process. If you need any help or support please <a href="/contact-us">contact us</a>.</div>

The ticket you have selected has been already refunded

<div>A refund process for this ticket has already started. This ticket cannot be used for travel. Please allow five working days for the refund to be processed.</div>

<div>The ticket was used for travel and cannot be refunded.</div>

Edit Your Journey

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Railcards

You can use any of the following Railcards on Heathrow Express, providing you buy your ticket in advance online or at a ticket machine or a mobile sales advisor at Heathrow stations or London Paddington before boarding. Railcards must be presented with your Heathrow Express ticket when travelling to validate your discounted travel.&nbsp;

Is my Railcard valid on the Heathrow Express?

Ticket Fares / Railcards / Is my railcard valid on the Heathrow Express?

<div><p></p></div><div><p>The following discounts apply on full-fare Express Saver tickets: </p></div><div><ul><li><p>Adults save 1/3 </p></li><li><p>Children aged 15 years and under travel free on Heathrow Express* </p></li></ul></div><div><p>A cardholder must travel with a child to qualify for the Adult discount. Maximum group size is one or two named cardholders, plus two more adults and up to four children. </p></div><div><p> For more information: <a href="https://www.familyandfriends-railcard.co.uk/">www.familyandfriends-railcard.co.uk</a> </p></div>

Family & Friends Railcards

<div><p>The following discounts apply on full-fare Express Saver and Business First tickets: </p></div><div><ul><li><p>Save 1/3 on rail fares when travelling together </p></li></ul></div><div><p>The two named adults on the card must be travelling together to receive the discount. </p></div><div><p>Please note, this discount is available on Heathrow Express after 09:30 Monday- Fridays and at any time on weekends and public holidays. </p></div><div><p>For more information: <a href="https://www.twotogether-railcard.co.uk/">www.twotogether-railcard.co.uk</a> </p></div>

Two Together Railcard

<div><div><p>Valid for those aged 26-30, offering the following discount: </p></div><div><ul><li><p>Save 1/3 most rail fares across Britain </p></li></ul></div></div><div><p>For more information: <a href="https://www.26-30railcard.co.uk/">www.26-30railcard.co.uk</a> </p></div>

26-30 Railcard

<div><p>Formerly the Young Persons Railcard, the railcard offers users aged 16-25: </p></div><div><ul><li><p>1/3 off most rail fares across Britain, including Express Saver tickets </p></li></ul></div><div><p>For more information: <a href="https://www.16-25railcard.co.uk/">www.16-25railcard.co.uk</a> </p></div>

16-25 Railcard

<div><p>Holders aged between 16-17 are eligible for: </p></div><div><ul><li><p>50% off most rail fares, including Express Saver tickets </p></li></ul></div><div><p>For more information: <a href="https://www.16-17saver.co.uk/">www.16-17saver.co.uk </a></p></div>

16-17 Railcard

<div><p>The cardholder and accompanying companion are entitled to: </p></div><div><ul><li><p>1/3 off full-fare Express Saver or Business First tickets </p></li></ul></div><div><p>This railcard can be used to buy tickets onboard. </p></div><div><p>Children within the 5-15 age range can travel for free on Heathrow Express and apply for a standard Disabled Railcard which will grant an accompanying adult 1/3 off their ticket when they are travelling together. </p></div><div><p>For more information: <a href="https://www.disabledpersons-railcard.co.uk/">www.disabledpersons-railcard.co.uk</a> </p></div>

Disabled Persons Railcard

<div><p>For everyone aged 60 or over, offering: </p></div><div><div><ul><li><p>1/3 off full-fare Express Saver Class or Business First Class tickets. </p></li></ul></div><div><p>For more information: <a href="https://www.senior-railcard.co.uk/">www.senior-railcard.co.uk</a> </p></div></div>

Senior Railcard

<div><p>Holders of an ISIC or International Student Identity Card can get: </p></div><div><ul><li><p>25% off full-fare Express Saver Class and Business First Class tickets. </p></li></ul></div><div><p>For more information: <a href="http://www.isic.org/">www.isic.org</a> </p></div>

H2 – ISIC Card Holder (International Student Identity Card)

<div><p>Anyone holding one of the following BritRail passes can use them on Heathrow Express, providing they have first validated them at a Heathrow Express ticket office or a main-line rail station. </p></div><div><ul><li><p>BritRail Pass </p></li></ul></div><div><ul><li><p>BritRail England Pass </p></li></ul></div><div><ul><li><p>BritRail SouthWest Pass </p></li></ul></div><div><ul><li><p>BritRail London Plus Pass </p></li></ul></div><div><p>Please note, any passes marked UNDERGROUND cannot be used <br><br>For more information: <a href="https://britrail.net/passes/">https://britrail.net/passes/</a> </p></div>

BritRail Passes

<div><p>Eligible holders of a HM Forces Railcard are offered the following discounts: </p></div><div><ul><li><p>Adults save 1/3 on full-fare Express Saver and Business First tickets </p></li></ul></div><div><p>For more information: <a href="http://www.hmforces-railcard.co.uk/">www.hmforces-railcard.co.uk</a> or <a href="http://www.railcard.co.uk/network">www.railcard.co.uk/network</a> </p></div>

HM Forces

<div><div><p>Network railcard users can receive the following discounts: </p></div><div><ul><li><p>Adults save 1/3 on full-fare Express Saver tickets </p></li></ul></div></div><div><p>Please note, discounts using a Network Railcard are only available on Heathrow Express after 10:00 Monday-Fridays or at any time on weekends and public holidays. <br> <br>For more Information: <a href="http://www.railcard.co.uk/network">www.railcard.co.uk/network</a> </p></div>

Network Railcard

<div><p>Those that qualify for an Annual Gold card are eligible for: </p></div><div><ul><li><p>Adults save 1/3 on full-fare Express Saver tickets </p></li></ul></div><div><p>Please note that discounts using an Annual Gold Card are only available on Heathrow Express after 10:00 Monday-Fridays or at any time on weekends and public holidays. </p></div><div><p>For more Information: <a href="https://www.nationalrail.co.uk/tickets-railcards-and-offers/railcards/annual-gold-card/">www.nationalrail.co.uk/tickets-railcards-and-offers/railcards/annual-gold-card</a> </p></div>

Annual Gold Card

<p>*Children aged 15 years and under travel free in Standard Class when accompanied by a paying adult, or can travel unaccompanied if they have proof or air travel such as a valid booking or boarding pass. Photo ID will be required.</p>

Railcards

Family & Friends Railcardskeyboard_arrow_down

Two Together Railcardkeyboard_arrow_down

26-30 Railcardkeyboard_arrow_down

16-25 Railcardkeyboard_arrow_down

16-17 Railcardkeyboard_arrow_down

Disabled Persons Railcardkeyboard_arrow_down

Senior Railcardkeyboard_arrow_down

H2 – ISIC Card Holder (International Student Identity Card)keyboard_arrow_down

BritRail Passeskeyboard_arrow_down

HM Forceskeyboard_arrow_down

Network Railcardkeyboard_arrow_down

Annual Gold Cardkeyboard_arrow_down

Do children need a ticket for the Heathrow Express?