To confirm the password change, please enter the 6 digit code sent to the email address @@email@@

Reset password

If you have an account with Heathrow Express, enter your email address and we’ll send a link to reset your password.

<ul><li>Skip filling contact and payment details</li><li>Enjoy additional options such as purchase history and points collection</li></ul>

Sign in with your email

You can now start using your Heathrow Express application as a logged in user.

Thank you! Your email was successfully verified.

Create Your Account

As a registered user, you will have the ability to make quick purchases, view your order history, collect points and more.

Please confirm that @@email@@ belongs to you by providing the 6 digit code we sent to your inbox.

Select Class and Carnet Option

Select Class and Ticket Option

Choose Your Ticket

You can also view your ticket in the <a href="/my-account/my-tickets/active">My Tickets</a> section.

Thank you for choosing Heathrow Express!

Your rewards are waiting! Log in now to see how many points you&apos;ve collected and explore the benefits you can enjoy today.

Collect points when you spend. Enjoy the benefits of Heathrow Rewards.

Heathrow Rewards

Any questions regarding: ticket refunds, train times and route, etc?

Here to help

Easily manage your journey and access your tickets even when you are offline using the Heathrow Express App.

Get Heathrow Express mobile app

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Please pay with another card or choose a different payment method

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Are you sure you want to remove your card? You will not be able to select it during the purchase.

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Contact info

Provide your Heathrow Rewards card number to collect points on your purchase.

Enter Heathrow Rewards number

Provide your British Airways Executive Club card number and a Surname to collect points on your purchase.

Provide your Iberia Plus card number and a Surname to collect points on your purchase.

Loyalty Card

Pay with PayPal

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If you have a promo code please enter it below.

Add promo code

Details & Payment

Online ticketing will not be available. Adding London underground travel, you will only be able to download a ticket from the ticket machine at the subway station. This option is only to be used when all children are under the age of 11 years, otherwise please buy tickets for children aged 11 to 15 at TfL / underground station.

Online ticketing will not be available. Adding London underground travel, you will only be able to download a ticket from the ticket machine at the subway station.

Add London Underground trip

<ul><li>Flexible Standard Class Ticket</li><li>No Time Restrictions on Travel Date</li><li>Travel within the same day</li><li>Refundable</li><li>Via Heathrow Express</li></ul>

<ul><li>Special Offer</li><li>Express Class Ticket</li><li>Valid Only on Date of Travel</li><li>No Time Restrictions on Travel Date</li><li>Non-Refundable</li><li>Only valid on Heathrow Express services on the specified day reserved in advance</li></ul>

<ul><li>Available online only</li><li>Flexible Express Class Ticket</li><li>No Time Restrictions on Travel Date</li><li>Travel out on travel date shown</li><li>Refundable</li><li>Via Heathrow Express</li></ul>

Fare Details Dialog DictionaryFare details

Fare details

Promo Code applied:

Promo code cannot be combined with Railcards. Please compare the options below and select the best deal for your journey:

Railcards applied:

Apply promo code?

You have @@railcard@@ assigned to your profile. Would you like to apply the railcard to your current booking?

Apply your Railcard?

London Underground trip cannot be combined with Railcards. If you want to add the London Underground trip, the railcard discount will be cancelled.Do you still want to add London Underground trip?

Apply London Underground trip?

Name

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Deleting your account is permanent and cannot be undone. All data associated with your account will be permanently lost.

Delete account?

Deleting your account is permanent and cannot be undone.<ul><li>You will then no longer be able to access your tickets via the &quot;My Tickets&quot; section. They will only be accessible via email, which we will send you after you purchase your ticket.</li><li>Your stored credit/debit card information, Railcard type, Heathrow Rewards and personal data will be removed from the app.</li><li>We cannot recover or access your account.</li></ul>

Account deletion

You have given your phone number and email in Personal Details, so you&apos;ll receive only ticket links and disruption information through SMS and email.

Communication Preferences Section Dictionary

Email communication

Heathrow Rewards number

You can manage your payment cards here. Remove a card or set one as your default for future purchases. You can also save a new card when purchasing a ticket.

<div>If you have a railcard, you can save it here to be selected by default when buy tickets.</div>

Are you sure you want to remove your card? It will not be added by default during purchase.

Remove Railcard?

Railcard

Changing your preferences will immediately update the language and currency used across the website and will remain saved for the future. Your tickets purchased in the past will still be shown in the currency they were originally purchased in.

Language & Currency

Oops! The platform you have arrived at does not exist.

Showing @@startIndex@@–@@endIndex@@ of @@totalItems@@ results

Showing results @@startIndex@@–@@endIndex@@ of @@totalItems@@

<div>One or more of the Carnet ticket was used for travel and cannot be refunded.</div>

<div>We could not find your ticket according to the ticket number, purchase reference number and email address provided. Please check and amend your details or contact the customer service team for further help.</div>

<div>This is a Early Bird Ticket ticket and is not eligible for a refund. See section 3 of the <a href="/conditions-of-carriage">Conditions of Carriage</a>.</div>

The ticket you have selected is not eligible for a refund.

We could not find your ticket.

<div>The ticket expired more than 28 days ago and is not eligible for a refund. See section 3 of the <a href="/conditions-of-carriage">Conditions of Carriage</a></div>

<div>This is a ticket which has been partially used and is therefore not eligible for a refund using our Self Service Refund process. If you need any help or support please <a href="/contact-us">contact us</a>.</div>

The ticket you have selected has been already refunded

<div>A refund process for this ticket has already started. This ticket cannot be used for travel. Please allow five working days for the refund to be processed.</div>

<div>The ticket was used for travel and cannot be refunded.</div>

Edit Your Journey

Arrival

Departure

Heathrow Airport Terminal 5

London Paddington

Heathrow Airport Terminal 2 & 3

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Booking Online

Heathrow Airport

Oxford to Heathrow

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Kings Cross to Heathrow

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Enjoy free Fast Track Airport Security when you buy a Business First ticket

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Heathrow Express App

Booking your tickets to and from the airport is even quicker using our Heathrow Express train App! Maybe you're late for your flight and in a hurry, or maybe the train has arrived on the platform and you need your tickets extra quickly - use our App to book in a couple of clicks.

Book in just a few clicks!

For quick and easy contactless travel, use our etickets, available in your Heathrow Express App once purchased. There&apos;s no need to walk around with paper tickets in your wallet - your phone is all you need with the seamless HEX train app. Simply, scan them directly from your phone or show to station staff to go straight to the platform. Once downloaded, you won&apos;t even need internet access to use them, and etickets are <a href="https://www.heathrowexpress.com/environment">environmentally-friendly</a>, too, helping us to be more sustainable.

Digital Tickets

Keep up-to-date with our train services using our live timetable and service updates on the App. If there are any delays you'll find them here.

Live times and journey info on the go

Download our app, create an account, and enjoy 10% off your first purchase! This offer applies to Standard Class tickets only with a registered account and cannot be used in conjunction with any other offer or railcard. &nbsp;

Save more - 10% off your first purchase

App / Book in just a few clicks + Digital Tickets

Use the free Heathrow Express train ticket mobile app to book your tickets, check our train times and plan your journey. <ul><li>Quick booking - book a ticket in just a few clicks</li><li>Mobile tickets direct to your smartphone </li><li>Synced accounts - all your tickets purchased online and via the app at your fingertips</li><li>Live service updates on the go</li><li>Quick access to scheduled train times</li><li>Different languages now available</li><li>10% off your first purchase via the app</li></ul>

Our app is available to download on the App Store and Google Play Store, which can be found via the links below. You can also search for &apos;Heathrow Express&apos; in the App Stores.Apple App Store: <a href="https://apps.apple.com/gb/app/heathrow-express/id399209321">https://apps.apple.com/gb/app/heathrow-express/id399209321</a>Google Play: <a href="https://play.google.com/store/apps/details?id=com.heathrowexpress&amp;hl=en_GB&amp;pli=1">https://play.google.com/store/apps/details?id=com.heathrowexpress&amp;hl=en_GB&amp;pli=1</a>

How do I download the Heathrow Express train app?

Yes - it&rsquo;s free to download and set up an account, and you&rsquo;ll instantly receive access to 10% off your first purchase!

Is the Heathrow Express train app free?

This depends on what you'd like to do, but it&rsquo;s pretty simple and intuitive. The home screen lets you quickly buy tickets, and the links along the bottom let you view your tickets. You can also open your ticket for use. Our timetable lets you see times and disruption for the date selected, including future dates.  &nbsp;

How do I use the HEX train app?

If you would like to process a Self-Service refund of one of your tickets this can be done in the App too. Simply find the ticket your wish to refund in 'My Tickets' and you'll see the option to refund (if applicable). &nbsp;

Heathrow Express App

FAQs

How do I download the Heathrow Express train app?keyboard_arrow_down

Is the Heathrow Express train app free?keyboard_arrow_down

How do I use the HEX train app?keyboard_arrow_down

Refunds via the HEX train appkeyboard_arrow_down