To confirm the password change, please enter the 6 digit code sent to the email address @@email@@

Reset password

If you have an account with Heathrow Express, enter your email address and we’ll send a link to reset your password.

<ul><li>Skip filling contact and payment details</li><li>Enjoy additional options such as purchase history and points collection</li></ul>

Sign in with your email

You can now start using your Heathrow Express application as a logged in user.

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Create Your Account

As a registered user, you will have the ability to make quick purchases, view your order history, collect points and more.

Please confirm that @@email@@ belongs to you by providing the 6 digit code we sent to your inbox.

Select Class and Carnet Option

Select Class and Ticket Option

Choose Your Ticket

You can also view your ticket in the <a href="/my-account/my-tickets/active">My Tickets</a> section.

Thank you for choosing Heathrow Express!

Your rewards are waiting! Log in now to see how many points you&apos;ve collected and explore the benefits you can enjoy today.

Collect points when you spend. Enjoy the benefits of Heathrow Rewards.

Heathrow Rewards

Any questions regarding: ticket refunds, train times and route, etc?

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Easily manage your journey and access your tickets even when you are offline using the Heathrow Express App.

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Provide your Heathrow Rewards card number to collect points on your purchase.

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Provide your British Airways Executive Club card number and a Surname to collect points on your purchase.

Provide your Iberia Plus card number and a Surname to collect points on your purchase.

Loyalty Card

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If you have a promo code please enter it below.

Add promo code

Details & Payment

Online ticketing will not be available. Adding London underground travel, you will only be able to download a ticket from the ticket machine at the subway station. This option is only to be used when all children are under the age of 11 years, otherwise please buy tickets for children aged 11 to 15 at TfL / underground station.

Online ticketing will not be available. Adding London underground travel, you will only be able to download a ticket from the ticket machine at the subway station.

Add London Underground trip

<ul><li>Flexible Standard Class Ticket</li><li>No Time Restrictions on Travel Date</li><li>Travel within the same day</li><li>Refundable</li><li>Via Heathrow Express</li></ul>

<ul><li>Special Offer</li><li>Express Class Ticket</li><li>Valid Only on Date of Travel</li><li>No Time Restrictions on Travel Date</li><li>Non-Refundable</li><li>Only valid on Heathrow Express services on the specified day reserved in advance</li></ul>

<ul><li>Available online only</li><li>Flexible Express Class Ticket</li><li>No Time Restrictions on Travel Date</li><li>Travel out on travel date shown</li><li>Refundable</li><li>Via Heathrow Express</li></ul>

Fare Details Dialog DictionaryFare details

Fare details

Promo Code applied:

Promo code cannot be combined with Railcards. Please compare the options below and select the best deal for your journey:

Railcards applied:

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You have @@railcard@@ assigned to your profile. Would you like to apply the railcard to your current booking?

Apply your Railcard?

London Underground trip cannot be combined with Railcards. If you want to add the London Underground trip, the railcard discount will be cancelled.Do you still want to add London Underground trip?

Apply London Underground trip?

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Deleting your account is permanent and cannot be undone. All data associated with your account will be permanently lost.

Delete account?

Deleting your account is permanent and cannot be undone.<ul><li>You will then no longer be able to access your tickets via the &quot;My Tickets&quot; section. They will only be accessible via email, which we will send you after you purchase your ticket.</li><li>Your stored credit/debit card information, Railcard type, Heathrow Rewards and personal data will be removed from the app.</li><li>We cannot recover or access your account.</li></ul>

Account deletion

You have given your phone number and email in Personal Details, so you&apos;ll receive only ticket links and disruption information through SMS and email.

Communication Preferences Section Dictionary

Email communication

Heathrow Rewards number

You can manage your payment cards here. Remove a card or set one as your default for future purchases. You can also save a new card when purchasing a ticket.

<div>If you have a railcard, you can save it here to be selected by default when buy tickets.</div>

Are you sure you want to remove your card? It will not be added by default during purchase.

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Railcard

Changing your preferences will immediately update the language and currency used across the website and will remain saved for the future. Your tickets purchased in the past will still be shown in the currency they were originally purchased in.

Language & Currency

Oops! The platform you have arrived at does not exist.

Showing @@startIndex@@–@@endIndex@@ of @@totalItems@@ results

Showing results @@startIndex@@–@@endIndex@@ of @@totalItems@@

<div>One or more of the Carnet ticket was used for travel and cannot be refunded.</div>

<div>We could not find your ticket according to the ticket number, purchase reference number and email address provided. Please check and amend your details or contact the customer service team for further help.</div>

<div>This is a Early Bird Ticket ticket and is not eligible for a refund. See section 3 of the <a href="/conditions-of-carriage">Conditions of Carriage</a>.</div>

The ticket you have selected is not eligible for a refund.

We could not find your ticket.

<div>The ticket expired more than 28 days ago and is not eligible for a refund. See section 3 of the <a href="/conditions-of-carriage">Conditions of Carriage</a></div>

<div>This is a ticket which has been partially used and is therefore not eligible for a refund using our Self Service Refund process. If you need any help or support please <a href="/contact-us">contact us</a>.</div>

The ticket you have selected has been already refunded

<div>A refund process for this ticket has already started. This ticket cannot be used for travel. Please allow five working days for the refund to be processed.</div>

<div>The ticket was used for travel and cannot be refunded.</div>

Edit Your Journey

Arrival

Departure

Heathrow Airport Terminal 5

London Paddington

Heathrow Airport Terminal 2 & 3

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Enjoy free Fast Track Airport Security when you buy a Business First ticket

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Help centre

Stasher has safe and convenient locations across the world where you can store your bags while you explore the city. Bookings can be made only online <a href="https://stasher.com/?ref=nju5nzv">here</a>, use the code HEX25 for 25% off.

Do you need luggage storage in London Heathrow or Paddington?

Yes, travel between Heathrow terminals is free of charge if you tap in and out on the ticket barriers using Oyster or Contactless payment cards or by collecting a free terminal transfer ticket from a dedicated ticket machine in each Heathrow station.&nbsp;

Can I travel for free between Heathrow Terminals?

If you are having trouble connecting to our onboard wifi, please follow the instructions below. Laptops Open your Wi-Fi or network settings and connect it to the HeathrowExpress Wi-Fi Once connected you&apos;ll be prompted to enter your first name, last name and email address If you are not prompted to enter these details automatically then open a browser and type in http://www.google.com (it&#x2019;s important to include the http://component and make sure that it is not https://) Select &#x201c;Connect&#x201d; and you&apos;ll be ready to use the internet Apple iOS devices (iPhones and iPads) Select the settings App Select Wi-Fi settings Select HeathrowExpress Wi-Fi Immediately after connecting a &#x201c;login&#x201d; screen will appear asking for first name, last name and email address Select &#x201c;Done&#x201d; or &#x201c;Connect&#x201d; and you&apos;ll be ready to use the internet Android Devices (Sony, Samsung, LG and other similar phones and tablets) Your device will automatically try to connect to the Wi-Fi and prompt you to &#x201c;Sign-in&#x201d; Select this option which will automatically open up the login page in your default browser Enter your first name, last name and email address Select &#x201c;Connect&#x201d; and you&apos;ll be ready to use the internet

How do I connect to onboard Wi-Fi?

For property lost at Heathrow Airport or on board trains towards Heathrow: Smarte Carte UK Ltd Tel: 0844 824 3115 Website:<a href="https://www.missingx.com/"> www.</a>Ihrlostandfoundsoftware.com For property lost at Paddington Station or on board trains towards London Paddington: Left Baggage Office Platform (Track) 12 Paddington Station Praed Street, London W2 1HS Tel: +44 (0) 207 262 0344 Website: <a href="https://www.lostproperty.org/">www.lostproperty.org</a> Opening Hours: Monday to Friday 09:00 to 17:30

Who should I contact about lost property?

Heathrow Express runs from London Paddington station. Exit the train at the second stop for Heathrow Terminal 5 and follow the airport signs (train journey time is 21 minutes). Please allow extra time for walking from the platform to the terminal building.

How do I get to Heathrow Terminal 5 from London?

Heathrow Express runs from London Paddington station. Exit the train at the first stop for Heathrow Terminals 2&amp;3 and wait on the platform for a connecting train to Heathrow Terminal 4. Train journey time is 15 minutes to Terminals 2&amp;3 from London Paddington and then an additional 4 minutes once you have boarded the connecting train to Heathrow Terminal 4. Please allow extra time for walking from the platform to the terminal building.

How do I get to Heathrow Terminal 4 from London?

Heathrow Express runs from London Paddington station. Exit the train at the first stop for Heathrow Terminal 3 and follow the airport signs (train journey time 15 minutes) allow extra time for walking from platform to the terminal building.<div> </div>

How do I get to Heathrow Terminal 3 from London?

Heathrow Express runs from London Paddington station. Exit the train at the first stop for Heathrow Terminal 2 and follow the airport signs (train journey time 15 minutes) allow extra time for walking from platform to the terminal building.<div> </div>

Help centre

Travelling with Heathrow Express

Do you need luggage storage in London Heathrow or Paddington?keyboard_arrow_down

Can I travel for free between Heathrow Terminals?keyboard_arrow_down

How do I connect to onboard Wi-Fi?keyboard_arrow_down

Who should I contact about lost property?keyboard_arrow_down

How do I get to Heathrow Terminal 5 from London?keyboard_arrow_down

How do I get to Heathrow Terminal 4 from London?keyboard_arrow_down

How do I get to Heathrow Terminal 3 from London?keyboard_arrow_down

How do I get to Heathrow Terminal 2 from London?keyboard_arrow_down