To confirm the password change, please enter the 6 digit code sent to the email address @@email@@

Reset password

If you have an account with Heathrow Express, enter your email address and we’ll send a link to reset your password.

<ul><li>Skip filling contact and payment details</li><li>Enjoy additional options such as purchase history and points collection</li></ul>

Sign in with your email

You can now start using your Heathrow Express application as a logged in user.

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Create Your Account

As a registered user, you will have the ability to make quick purchases, view your order history, collect points and more.

Please confirm that @@email@@ belongs to you by providing the 6 digit code we sent to your inbox.

Select Class and Carnet Option

Select Class and Ticket Option

Choose Your Ticket

You can also view your ticket in the <a href="/my-account/my-tickets/active">My Tickets</a> section.

Thank you for choosing Heathrow Express!

Your rewards are waiting! Log in now to see how many points you&apos;ve collected and explore the benefits you can enjoy today.

Collect points when you spend. Enjoy the benefits of Heathrow Rewards.

Heathrow Rewards

Any questions regarding: ticket refunds, train times and route, etc?

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Easily manage your journey and access your tickets even when you are offline using the Heathrow Express App.

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Please pay with another card or choose a different payment method

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Are you sure you want to remove your card? You will not be able to select it during the purchase.

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Contact info

Provide your Heathrow Rewards card number to collect points on your purchase.

Enter Heathrow Rewards number

Provide your British Airways Executive Club card number and a Surname to collect points on your purchase.

Provide your Iberia Plus card number and a Surname to collect points on your purchase.

Loyalty Card

Pay with PayPal

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If you have a promo code please enter it below.

Add promo code

Details & Payment

Online ticketing will not be available. Adding London underground travel, you will only be able to download a ticket from the ticket machine at the subway station. This option is only to be used when all children are under the age of 11 years, otherwise please buy tickets for children aged 11 to 15 at TfL / underground station.

Online ticketing will not be available. Adding London underground travel, you will only be able to download a ticket from the ticket machine at the subway station.

Add London Underground trip

<ul><li>Flexible Standard Class Ticket</li><li>No Time Restrictions on Travel Date</li><li>Travel within the same day</li><li>Refundable</li><li>Via Heathrow Express</li></ul>

<ul><li>Special Offer</li><li>Express Class Ticket</li><li>Valid Only on Date of Travel</li><li>No Time Restrictions on Travel Date</li><li>Non-Refundable</li><li>Only valid on Heathrow Express services on the specified day reserved in advance</li></ul>

<ul><li>Available online only</li><li>Flexible Express Class Ticket</li><li>No Time Restrictions on Travel Date</li><li>Travel out on travel date shown</li><li>Refundable</li><li>Via Heathrow Express</li></ul>

Fare Details Dialog DictionaryFare details

Fare details

Promo Code applied:

Promo code cannot be combined with Railcards. Please compare the options below and select the best deal for your journey:

Railcards applied:

Apply promo code?

You have @@railcard@@ assigned to your profile. Would you like to apply the railcard to your current booking?

Apply your Railcard?

London Underground trip cannot be combined with Railcards. If you want to add the London Underground trip, the railcard discount will be cancelled.Do you still want to add London Underground trip?

Apply London Underground trip?

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Deleting your account is permanent and cannot be undone. All data associated with your account will be permanently lost.

Delete account?

Deleting your account is permanent and cannot be undone.<ul><li>You will then no longer be able to access your tickets via the &quot;My Tickets&quot; section. They will only be accessible via email, which we will send you after you purchase your ticket.</li><li>Your stored credit/debit card information, Railcard type, Heathrow Rewards and personal data will be removed from the app.</li><li>We cannot recover or access your account.</li></ul>

Account deletion

You have given your phone number and email in Personal Details, so you&apos;ll receive only ticket links and disruption information through SMS and email.

Communication Preferences Section Dictionary

Email communication

Heathrow Rewards number

You can manage your payment cards here. Remove a card or set one as your default for future purchases. You can also save a new card when purchasing a ticket.

<div>If you have a railcard, you can save it here to be selected by default when buy tickets.</div>

Are you sure you want to remove your card? It will not be added by default during purchase.

Remove Railcard?

Railcard

Changing your preferences will immediately update the language and currency used across the website and will remain saved for the future. Your tickets purchased in the past will still be shown in the currency they were originally purchased in.

Language & Currency

Oops! The platform you have arrived at does not exist.

Showing @@startIndex@@–@@endIndex@@ of @@totalItems@@ results

Showing results @@startIndex@@–@@endIndex@@ of @@totalItems@@

<div>One or more of the Carnet ticket was used for travel and cannot be refunded.</div>

<div>We could not find your ticket according to the ticket number, purchase reference number and email address provided. Please check and amend your details or contact the customer service team for further help.</div>

<div>This is a Early Bird Ticket ticket and is not eligible for a refund. See section 3 of the <a href="/conditions-of-carriage">Conditions of Carriage</a>.</div>

The ticket you have selected is not eligible for a refund.

We could not find your ticket.

<div>The ticket expired more than 28 days ago and is not eligible for a refund. See section 3 of the <a href="/conditions-of-carriage">Conditions of Carriage</a></div>

<div>This is a ticket which has been partially used and is therefore not eligible for a refund using our Self Service Refund process. If you need any help or support please <a href="/contact-us">contact us</a>.</div>

The ticket you have selected has been already refunded

<div>A refund process for this ticket has already started. This ticket cannot be used for travel. Please allow five working days for the refund to be processed.</div>

<div>The ticket was used for travel and cannot be refunded.</div>

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London Paddington

Heathrow Airport Terminal 2 & 3

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Help centre

If you purchased your Heathrow Express ticket via our app or website, you can process your refund via our new self-service refund system. Account Holders1. Login to your Heathrow Express account or login to your app 2. Go to the &#x2018;My tickets&#x2019; section and view your refundable tickets 3. Select the ticket you wish to refund and select the &#x2018;refund&#x2019; button 4. You will receive an email confirmation Non Account Holders1. Use the e-ticket refund form found <a href="/refund-form">here</a> or use button below, and enter your ticket details to see if your ticket is eligible for a refund 2. If eligible for a refund, submit your refund request 3. You will receive an email confirmation<a href="https://ctp-cms-wr-dev.azurewebsites.net/refund"></a> <a href="/refund-form">e-Ticket Refund Form</a> Please note <ul><li>Tickets valid for a refund must be unused, and must not exceed 28 days from the travel date.</li><li>Advance Fixed Date tickets are not subject to a self-service refund.</li><li>Carnets are subject to a refund providing no tickets were used for travel and if the purchase date is within 12 months of the current date.</li><li>Unfortunately we cannot process any refunds to a non-UK Bank Account or payment method.</li></ul>

How to refund an electronic ticket bought via the Heathrow Express app or website

We are sorry if your journey on Heathrow Express was delayed and are pleased to exceed the national refund policy. If your Heathrow Express journey was delayed by more than 30 minutes, you will be entitled to compensation equal to 25% of the Heathrow Express portion of your journey. If your journey on Heathrow Express is delayed by more than 60 minutes, you will be entitled to compensation equal to 50% of the Heathrow Express portion of your journey. Any delays less than 30 minutes will not be entitled to a refund. To apply for compensation you should complete our <a href="/contact-us">online form</a>. You can also apply for a compensation claim via post, please post your original ticket along with a cover letter giving the reason for your claim request to: By Post Freepost HEATHROW EXPRESS Customer Relations Department Please include an email address and contact phone number in your letter to enable us to contact you about your query. By International Post Heathrow Express Customer Relations Department PO Box 887 3 Manor Court Exeter EX1 9YT United Kingdom Please include an email address and contact phone number in your letter to enable us to contact you about your query.For more detailed information on claiming compensation for delays, please refer to our <a href="https://ctp-cms-uat.azurewebsites.net/conditions-of-carriage#/"></a><a href="/conditions-of-carriage">Conditions of Carriage</a>.

Help centre

Ticket refunds

How to refund an electronic ticket bought via the Heathrow Express app or websitekeyboard_arrow_down

How can I claim compensation if my train is delayed?keyboard_arrow_down

How can I claim compensation if my train is delayed?keyboard_arrow_down