<p>To confirm the password change, please enter the 6 digit code sent to the email address <strong>@@email@@</strong></p>

Reset password

If you have an account with Heathrow Express, enter your email address and we’ll send a link to reset your password.

<ul><li>Skip filling contact and payment details</li><li>Enjoy additional options such as purchase history and points collection</li></ul>

Sign in with your email

You can now start using your Heathrow Express application as a logged in user.

Thank you! Your email was successfully verified.

Create Your Account

As a registered user, you will have the ability to make quick purchases, view your order history, collect points and more.

<p>Please confirm that <strong>@@email@@</strong> belongs to you by providing the 6 digit code we sent to your inbox.</p>

Select Class and Carnet Option

Select Class and Ticket Option

Choose Your Ticket

<p>You can also view your ticket in the <a href="/my-account/my-tickets/active"><strong>My Tickets</strong></a> section.</p>

Thank you for choosing Heathrow Express!

<p>Your rewards are waiting! Log in now to see how many points you&apos;ve collected and explore the benefits you can enjoy today.</p>

<p>Collect points when you spend. Enjoy the benefits of Heathrow Rewards.</p>

Heathrow Rewards

<p>Any questions regarding: ticket refunds, train times and route, etc?</p>

Here to help

<p>Easily manage your journey and access your tickets even when you are offline using the Heathrow Express App.</p>

Get Heathrow Express mobile app

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Please pay with another card or choose a different payment method

Your card seems to be expired

<p>Are you sure you want to remove your card? You will not be able to select it during the purchase.</p>

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Contact info

Provide your Heathrow Rewards card number to collect points on your purchase.

Enter Heathrow Rewards number

Provide your British Airways Executive Club card number and a Surname to collect points on your purchase.

Provide your Iberia Plus card number and a Surname to collect points on your purchase.

Loyalty Card

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If you have a promo code please enter it below.

Add promo code

Details & Payment

<p><strong>Online ticketing will not be available.</strong> Adding London underground travel, you will only be able to download a ticket from the ticket machine at the subway station.<br><br>This option is only to be used when all children are under the age of 11 years, otherwise please buy tickets for children aged 11 to 15 at TfL / underground station.</p>

<p><strong>Online ticketing will not be available.</strong> Adding London underground travel, you will only be able to download a ticket from the ticket machine at the subway station.</p>

Add London Underground trip

<ul><li>Flexible Standard Class Ticket</li><li>No Time Restrictions on Travel Date</li><li>Travel within the same day</li><li>Refundable</li><li>Via Heathrow Express</li></ul>

<ul><li>Special Offer</li><li>Express Class Ticket</li><li>Valid Only on Date of Travel</li><li>No Time Restrictions on Travel Date</li><li>Non-Refundable</li><li>Only valid on Heathrow Express services on the specified day reserved in advance</li></ul>

<ul><li>Available online only</li><li>Flexible Express Class Ticket</li><li>No Time Restrictions on Travel Date</li><li>Travel out on travel date shown</li><li>Refundable</li><li>Via Heathrow Express</li></ul>

Fare Details Dialog DictionaryFare details

Fare details

Promo Code applied:

<p>Promo code cannot be combined with Railcards. Please compare the options below and select the best deal for your journey:</p>

Railcards applied:

Apply promo code?

<p>You have <strong>@@railcard@@</strong> assigned to your profile. Would you like to apply the railcard to your current booking?</p>

Apply your Railcard?

<p>London Underground trip cannot be combined with Railcards. <strong>If you want to add the London Underground trip, the railcard discount will be cancelled.</strong><strong></strong><strong></strong></p><p>Do you still want to add London Underground trip?</p>

Apply London Underground trip?

Name

Search Heathrow Express

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Deleting your account is permanent and cannot be undone. All data associated with your account will be permanently lost.

Delete account?

<p><strong>Deleting your account is permanent and cannot be undone.</strong><strong></strong></p><ul><li>You will then no longer be able to access your tickets via the &quot;My Tickets&quot; section. They will only be accessible via email, which we will send you after you purchase your ticket.</li><li>Your stored credit/debit card information, Railcard type, Heathrow Rewards and personal data will be removed from the app.</li><li>We cannot recover or access your account.</li></ul>

Account deletion

<p>You have given your phone number and email in Personal Details, so you&apos;ll receive only ticket links and disruption information through SMS and email.</p>

Communication Preferences Section Dictionary

Email communication

Heathrow Rewards number

<p>You can manage your payment cards here. Remove a card or set one as your default for future purchases. You can also save a new card when purchasing a ticket.</p>

<div>If you have a railcard, you can save it here to be selected by default when buy tickets.</div>

<p>Are you sure you want to remove your card? It will not be added by default during purchase.</p>

Remove Railcard?

Railcard

<p>Changing your preferences will immediately update the language and currency used across the website and will remain saved for the future. Your tickets purchased in the past will still be shown in the currency they were originally purchased in.</p>

Language & Currency

<p>Oops!<br>The platform you have arrived at does not exist.</p>

Showing @@startIndex@@–@@endIndex@@ of @@totalItems@@ results

Showing results @@startIndex@@–@@endIndex@@ of @@totalItems@@

<div>One or more of the Carnet ticket was used for travel and cannot be refunded.</div>

<div><p>We could not find your ticket according to the ticket number, purchase reference number and email address provided. <br><br>Please check and amend your details or contact the customer service team for further help.</p></div>

<div>This is a <strong>Early Bird Ticket</strong> ticket and is not eligible for a refund. See section 3 of the <a href="/conditions-of-carriage">Conditions of Carriage</a>.</div>

The ticket you have selected is not eligible for a refund.

We could not find your ticket.

<div>The ticket expired more than 28 days ago and is not eligible for a refund. See section 3 of the <a href="/conditions-of-carriage">Conditions of Carriage</a></div>

<div>This is a ticket which has been partially used and is therefore not eligible for a refund using our Self Service Refund process. If you need any help or support please <a href="/contact-us">contact us</a>.</div>

The ticket you have selected has been already refunded

<div>A refund process for this ticket has already started. This ticket cannot be used for travel. Please allow five working days for the refund to be processed.</div>

<div>The ticket was used for travel and cannot be refunded.</div>

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Help Center

If your internet browser does not allow your barcode to be displayed, please take your 8 digit reference code with you when you travel or allow content images on your email.

Why is the bar code not visible on my e-ticket?

To ensure your ticket is recognised when scanned, please allow at least an hour between booking online and boarding Heathrow Express. If you bought the ticket using our mobile app, please allow 15 minutes.

How soon after booking can I use my ticket?

<p>Single tickets purchased online are valid for 3 months from travel date shown on ticket.</p><p>Return tickets are also available for 3 months from travel date shown on ticket and once the outbound journey is commenced, the return journey is valid for one calendar month.</p>

How long are tickets valid for?

It&rsquo;s in your confirmation email, which also serves as your ticket &ndash; please print it and bring it with you! If you opted for a mobile ticket you&rsquo;ll see your reference number below the 2D barcode.

Where can I find my booking reference number?

Children aged 15 years and under travel free when accompanied by a paying adult. Proof of age may be requested.&nbsp;

Are child fares available?

Tickets purchased through a travel agent or another train operating company will need to return to point of purchase.

I would like to apply for a refund for a ticket I did not purchase directly from Heathrow Express; can I send it into you?

<p>To see whether you may qualify for a refund, please check our <a href="https://uat.heathrowexpress.com/aerlingus/conditions-of-carriage">Conditions of Carriage</a>, which include any special conditions for each ticket type. Promotional tickets are subject to their own terms and conditions. A &#xa3;5 refund charge may be applicable.</p><div> </div><p>For online bookings, you can apply for a refund <a href="http://heathrowexpress.force.com/feedback?RecordType=012200000006oeu&amp;Airport=London"></a><a href="https://www.heathrowexpress.com/contact-form#/">here.</a></p><div> </div><p>If you wish to apply for a refund on an unused ticket bought at a machine or ticket office, please post your original ticket along with a cover letter giving the reason for your refund request to:</p><div> </div><p>Customer Relations Department<br>Heathrow Express<br>Freepost LON 16331<br>London <br>W2 6BR</p><div> </div><p>For all other enquiries please use <a href="http://heathrowexpress.force.com/feedback?RecordType=012200000006oeu&amp;Airport=London"></a><a href="https://www.heathrowexpress.com/contact-form#/">this form.</a></p>

How can I claim a refund?

<p><strong>Validity of tickets bought online</strong></p><div><ul><li>Single: All single tickets are only valid on the date of travel specified on the ticket when purchased<br><br></li><li>Return: Your outbound journey must be must be made within 5 days of the date of travel specified on the ticket when purchased. The return journey must be made within 30 days of the date of travel specified on the ticket when purchased.<br><br></li><li>Advance: Valid for one journey on the date of travel specified on the ticket when purchased<br><br></li><li>Carnet: Valid for 12 months from the date of purchase</li></ul></div><br><p><strong>Validity of tickets bought from ticket offices or machines</strong></p><div><ul><li>Single: All single tickets are only valid on the date of travel specified on the ticket when purchased<br><br></li><li>Return: Your outbound journey must be must be made within 5 days of the date of travel specified on the ticket when purchased. The return journey must be made within 30 days of the date of travel specified on the ticket when purchased.<br><br></li><li>Carnet: Valid for 12 months from the date of purchase</li></ul></div>

How long does my ticket remain valid?

If it still hasn&#x2019;t arrived after 1 hour, and isn&#x2019;t in your junk mail folder, please <a href="http://heathrowexpress.force.com/feedback?RecordType=012200000006oeu&amp;Airport=London"></a><a href="https://www.heathrowexpress.com/contact-form#/">contact us.</a>

I haven’t received my confirmation email. What should I do?

Please contact our Customer Relations team on: +44 (0) 345 600 1515 (09:00-17:00hrs GMT Monday-Friday). Calls from the UK to this number are charged at the local rate. Costs from international networks may vary.

I’ve booked for the wrong date / my flight is delayed. Will my booking still be valid?

Monday - Saturday - The first train departs Paddington at 05:10 <br>Sundays- The first train departs Paddington at 06:10

Help Center

Tickets

Why is the bar code not visible on my e-ticket?keyboard_arrow_down

How soon after booking can I use my ticket?keyboard_arrow_down

How long are tickets valid for?keyboard_arrow_down

Where can I find my booking reference number?keyboard_arrow_down

Are child fares available?keyboard_arrow_down

I would like to apply for a refund for a ticket I did not purchase directly from Heathrow Express; can I send it into you?keyboard_arrow_down

How can I claim a refund?keyboard_arrow_down

How long does my ticket remain valid?keyboard_arrow_down

I haven’t received my confirmation email. What should I do?keyboard_arrow_down

I’ve booked for the wrong date / my flight is delayed. Will my booking still be valid?keyboard_arrow_down