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If you have an account with Heathrow Express, enter your email address and we’ll send a link to reset your password.

<ul><li>Skip filling contact and payment details</li><li>Enjoy additional options such as purchase history and points collection</li></ul>

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As a registered user, you will have the ability to make quick purchases, view your order history, collect points and more.

Please confirm that @@email@@ belongs to you by providing the 6 digit code we sent to your inbox.

Select Class and Carnet Option

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You can also view your ticket in the <a href="/my-account/my-tickets/active">My Tickets</a> section.

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Details & Payment

Online ticketing will not be available. Adding London underground travel, you will only be able to download a ticket from the ticket machine at the subway station. This option is only to be used when all children are under the age of 11 years, otherwise please buy tickets for children aged 11 to 15 at TfL / underground station.

Online ticketing will not be available. Adding London underground travel, you will only be able to download a ticket from the ticket machine at the subway station.

Add London Underground trip

<ul><li>Flexible Standard Class Ticket</li><li>No Time Restrictions on Travel Date</li><li>Travel within the same day</li><li>Refundable</li><li>Via Heathrow Express</li></ul>

<ul><li>Special Offer</li><li>Express Class Ticket</li><li>Valid Only on Date of Travel</li><li>No Time Restrictions on Travel Date</li><li>Non-Refundable</li><li>Only valid on Heathrow Express services on the specified day reserved in advance</li></ul>

<ul><li>Available online only</li><li>Flexible Express Class Ticket</li><li>No Time Restrictions on Travel Date</li><li>Travel out on travel date shown</li><li>Refundable</li><li>Via Heathrow Express</li></ul>

Fare Details Dialog DictionaryFare details

Fare details

Promo Code applied:

Promo code cannot be combined with Railcards. Please compare the options below and select the best deal for your journey:

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London Underground trip cannot be combined with Railcards. If you want to add the London Underground trip, the railcard discount will be cancelled.Do you still want to add London Underground trip?

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Deleting your account is permanent and cannot be undone. All data associated with your account will be permanently lost.

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Deleting your account is permanent and cannot be undone.<ul><li>You will then no longer be able to access your tickets via the &quot;My Tickets&quot; section. They will only be accessible via email, which we will send you after you purchase your ticket.</li><li>Your stored credit/debit card information, Railcard type, Heathrow Rewards and personal data will be removed from the app.</li><li>We cannot recover or access your account.</li></ul>

Account deletion

You have given your phone number and email in Personal Details, so you&apos;ll receive only ticket links and disruption information through SMS and email.

Communication Preferences Section Dictionary

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You can manage your payment cards here. Remove a card or set one as your default for future purchases. You can also save a new card when purchasing a ticket.

<div>If you have a railcard, you can save it here to be selected by default when buy tickets.</div>

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Changing your preferences will immediately update the language and currency used across the website and will remain saved for the future. Your tickets purchased in the past will still be shown in the currency they were originally purchased in.

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Showing @@startIndex@@–@@endIndex@@ of @@totalItems@@ results

Showing results @@startIndex@@–@@endIndex@@ of @@totalItems@@

<div>One or more of the Carnet ticket was used for travel and cannot be refunded.</div>

<div>We could not find your ticket according to the ticket number, purchase reference number and email address provided. Please check and amend your details or contact the customer service team for further help.</div>

<div>This is a Early Bird Ticket ticket and is not eligible for a refund. See section 3 of the <a href="/conditions-of-carriage">Conditions of Carriage</a>.</div>

The ticket you have selected is not eligible for a refund.

We could not find your ticket.

<div>The ticket expired more than 28 days ago and is not eligible for a refund. See section 3 of the <a href="/conditions-of-carriage">Conditions of Carriage</a></div>

<div>This is a ticket which has been partially used and is therefore not eligible for a refund using our Self Service Refund process. If you need any help or support please <a href="/contact-us">contact us</a>.</div>

The ticket you have selected has been already refunded

<div>A refund process for this ticket has already started. This ticket cannot be used for travel. Please allow five working days for the refund to be processed.</div>

<div>The ticket was used for travel and cannot be refunded.</div>

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Help Center

For Terminal 2, you will need to exit the Heathrow Express at the first stop and follow the airport signs (journey time 15 minutes).

How do I get to Terminal 2?

For Terminal 3, you will need to exit the Heathrow Express at the first stop and follow the airport signs (journey time 15 minutes).

How do I get to Terminal 3?

For Terminal 4, you will need to exit the Heathrow Express at the first stop (journey time 15 minutes) and catch the free transfer service to Terminal 4 and follow the airport signs. These connecting trains depart every 15 minutes and travel time is 4 minutes.

How do I get to Terminal 4?

For Terminal 5, you will need to exit the Heathrow Express at the second stop and follow the airport signs (journey time 21 minutes).

How do I get to Terminal 5?

At Heathrow AirportThe lost property service is operated by Bagport: <ul><li>Email: <a href="mailto:lhr.lostproperty@bagport.com">lhr.lostproperty@bagport.com</a></li><li>Website: <a href="http://www.missingx.com/">www.missingx.com</a></li><li>Tel from within UK: 0844 824 3115 (calls to this number are charged at 7p per minute plus your phone provider&apos;s access charge)</li></ul><ul><li>Tel from International: +44 (0)20 3761 1800</li><li>Lines Open: 09:30 - 16:30 </li></ul>At Paddington StationLeft Baggage Office Platform 12 Paddington Station Praed Street, London W2 1HS<ul><li>Tel: +44 (0) 207 262 0344</li><li>Fax: +44 (0) 208 324 2073</li><li>Opening Hours: Monday to Sunday 07:00 to 23:00</li></ul>

Who should I contact about lost property?

If you are having trouble connecting to our onboard wifi, please follow the instructions below. Laptops<ol><li>Open your Wi-Fi or network settings and connect it to the HeathrowExpress Wi-Fi</li><li>Once connected you&apos;ll be prompted to enter your first name, last name and email address</li><li>If you are not prompted to enter these details automatically then open a browser and type in <a href="http://www.google.com/">http://www.google.com</a> (it&#x2019;s important to include the <a href="http:">http://</a> component and make sure that it is not <a href="https://www.heathrowexpress.com/aerlingus/faqs/general-faqs">https://</a>)</li><li>Select &#x201c;Connect&#x201d; and you&apos;ll be ready to use the internet</li></ol> Apple iOS devices (iPhones and iPads)<ol><li>Select the settings App</li><li>Select Wi-Fi settings</li><li>Select HeathrowExpress Wi-Fi</li><li>Immediately after connecting a &#x201c;login&#x201d; screen will appear asking for first name, last name and email address</li><li>Select &#x201c;Done&#x201d; or &#x201c;Connect&#x201d; and you&apos;ll be ready to use the internet</li></ol> Android Devices (Sony, Samsung, LG and other similar phones and tablets)<ol><li>Your device will automatically try to connect to the Wi-Fi and prompt you to &#x201c;Sign-in&#x201d;</li><li>Select this option which will automatically open up the login page in your default browser</li><li>Enter your first name, last name and email address</li><li>Select &#x201c;Connect&#x201d; and you&apos;ll be ready to use the internet</li></ol>

How do I connect to onboard WiFi?

Blind or visually-impaired customers travelling with a companion If you are registered as blind or visually-impaired and are travelling with another person, the concessionary discounts shown below apply for both you and your companion. You cannot get the discount if you are travelling on your own. Discount applies to adult fares only. Please take evidence of your visual impairment such as a document from a recognised institution such as Social Services, your Local Authority, The Royal National Institute for the Blind (RNIB) or St Dunstans when buying your ticket and making your journey. Tickets can be purchased from staffed ticket offices. Customers who stay in their own wheelchair during a rail journey If you need to stay in your own wheelchair during your rail journey the concessionary discounts shown below apply. Discounts are available on adult and child fares. The discounts below apply if you are travelling alone. They are also available to one adult travelling with you. Discounts available on the following tickets34% off full fare Express Saver Single or Return 34% off full fare Business First Single or Return

Concessionary discounts for disabled people who do not hold a Disabled Persons Railcard

All carriages on the Heathrow Express are fitted with ample luggage stacks to store suitcases and baggage at no extra cost. Additional to this, smaller bags and belongings can be stored in the spacious luggage racks above the seats leaving plenty of room to rest and relax on your journey. Upgrade to Business First and enjoy large individual personal space with the option to keep your luggage by your side or store it in the extra large luggage bay.

Help Center

General

How do I get to Terminal 2?keyboard_arrow_down

How do I get to Terminal 3?keyboard_arrow_down

How do I get to Terminal 4?keyboard_arrow_down

How do I get to Terminal 5?keyboard_arrow_down

Who should I contact about lost property?keyboard_arrow_down

How do I connect to onboard WiFi?keyboard_arrow_down

Concessionary discounts for disabled people who do not hold a Disabled Persons Railcardkeyboard_arrow_down

Is there room on-board for my luggagekeyboard_arrow_down